Benefit & Eligibility Worker (Human Services Specialist 3)
Initial Posting Date:
07/25/2023Application Deadline:
08/08/2023Agency:
Department of Human ServicesSalary Range:
$3,265 - $4,913Position Type:
EmployeePosition Title:
Benefit & Eligibility Worker (Human Services Specialist 3)
Job Description:
We are proud to be an Equal Opportunity Employer.
We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias.
We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities.
We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S
community members, and others to apply.
Do you want the opportunity to make a positive impact on the lives of Oregonians in need of resources to achieve wellbeing? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that support children, families, and communities? If you want a career that makes a difference in the lives of more than one million Oregonians, we invite you to apply today!We are seeking a Benefit & Eligibility Worker (Human Services Specialist 3) to join our Self Sufficiency team in Enterprise.
Enterprise is located in the northeast corner of the state, and the position involves working in-office, not remotely.
Click the following link to learn more about Enterprise, Oregon.
Oregon Department of Human Services (ODHS), A place to belong and make a difference! When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning.
ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.
We are committed to building an antiracist and equitable agency.
Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do.
The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
We know that life is unpredictable and ODHS cares about keeping you well.
Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more! If you have federal student loan debt or are thinking of going back to school, then you might benefit from the Student Loan Forgiveness Program.
If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.
What you need to qualify:
Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.
Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience.
) A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.
You must clearly show that you meet the minimum qualifications in your application or resume to be considered for an interview.
Your application or resume will be used in determining what pay salary step you fall in with the pay equity assessment, so complete work and education history is helpful.
Essential attributes:
We are looking for candidates with:
Experience in a social/human services setting interviewing customers in person & by phone to obtain information to determine eligibility.
Experience accurately using basic mathematics in a work environment.
Ability to complete tasks, duties, projects, and obligations with deadlines, that produce high-quality results.
Experience prioritizing a high-volume workload.
Experience creating and maintaining written documentation of activities concerning individual clients.
Ability to complete highly technical & detailed work.
Ability to work objectively and in a supportive way with people experiencing emotional and/or financial stress.
Experience referring Oregonians to other community resources.
Experience working with a diverse population with the ability to understand their needs, demonstrating compassion, and taking a trauma informed lens to all interaction.
Ability to communicate via email, mail, written document, reports, presentation, etc.
, as well while engaging Oregonians over the phone.
Explain and articulate complex laws, rules, and policies in a customer-focused manner, to a non-technical audience.
Ability to work in a team environment by cooperating within the team, make joint decisions in support of the department mission.
Please be sure to clearly describe how you meet these attributes within your application materials.
These attributes will be used to determine which candidates will be selected to move forward in the process.
Make sure to read the 'How to Apply' section for any other requirements.
Your duties at a glance:
The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
As a benefit and eligibility worker, you will:
Determine initial eligibility for Medicaid, APD financial eligibility, TANF, domestic violence services, SNAP, medical and employment related day care applicants and customers.
Interview applicants by phone, or face to face, to gather information needed to assess and determine if there is a need for services and benefits.
Assess client family strengths and needs, connecting families to other resources and programs in the community.
Update narrative report summarizing new information from client and collateral sources.
Other duties as assigned.
Working conditions:
Work occurs in offices, customers' homes, and other program sites.
Work can involve travel, including overnight.
Employee has contact with a range of people, including some exhibiting anger and frustration.
They will be exposed to a range of emotionally-charged issues and will need to respond professionally.
The work schedule for this position will be determined by business need.
Also due to business needs, this position may be relocated to other offices or to stationed sites within the district.
How to apply:
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.
Please upload a resume or complete the work history profile.
Note:
Your resume may be uploaded in the Resume/CV field on the online application.
Current state of Oregon employees:
Apply via your employee Workday account.
If you are not a current State of Oregon employee:
view this application instructional video.
After you submit your application, you will have additional tasks to complete in Workday.
Please continue to check your Workday account throughout the duration of the recruitment process.
Additional Requirements:
Finalists for this position will be subject to a computerized criminal history and abuse check.
Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
The Oregon Department of Human Services does not offer visa sponsorship.
Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.
ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Helpful information:
This position is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies.
Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.
If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Jill Larson at email protected .
Please be sure to include the job requisition number.
Recommended Skills Business Requirements Finance Medicaid People Services Receptive Requirement Prioritization Estimated Salary: $20 to $28 per hour based on qualifications.
07/25/2023Application Deadline:
08/08/2023Agency:
Department of Human ServicesSalary Range:
$3,265 - $4,913Position Type:
EmployeePosition Title:
Benefit & Eligibility Worker (Human Services Specialist 3)
Job Description:
We are proud to be an Equal Opportunity Employer.
We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias.
We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities.
We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S
community members, and others to apply.
Do you want the opportunity to make a positive impact on the lives of Oregonians in need of resources to achieve wellbeing? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that support children, families, and communities? If you want a career that makes a difference in the lives of more than one million Oregonians, we invite you to apply today!We are seeking a Benefit & Eligibility Worker (Human Services Specialist 3) to join our Self Sufficiency team in Enterprise.
Enterprise is located in the northeast corner of the state, and the position involves working in-office, not remotely.
Click the following link to learn more about Enterprise, Oregon.
Oregon Department of Human Services (ODHS), A place to belong and make a difference! When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.
Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning.
ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.
We are committed to building an antiracist and equitable agency.
Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do.
The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.
We know that life is unpredictable and ODHS cares about keeping you well.
Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more! If you have federal student loan debt or are thinking of going back to school, then you might benefit from the Student Loan Forgiveness Program.
If you make 120 qualifying payments on your student loan while working full-time for a qualifying employer, your student loan debt may be forgiven.
What you need to qualify:
Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.
Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience.
) A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.
You must clearly show that you meet the minimum qualifications in your application or resume to be considered for an interview.
Your application or resume will be used in determining what pay salary step you fall in with the pay equity assessment, so complete work and education history is helpful.
Essential attributes:
We are looking for candidates with:
Experience in a social/human services setting interviewing customers in person & by phone to obtain information to determine eligibility.
Experience accurately using basic mathematics in a work environment.
Ability to complete tasks, duties, projects, and obligations with deadlines, that produce high-quality results.
Experience prioritizing a high-volume workload.
Experience creating and maintaining written documentation of activities concerning individual clients.
Ability to complete highly technical & detailed work.
Ability to work objectively and in a supportive way with people experiencing emotional and/or financial stress.
Experience referring Oregonians to other community resources.
Experience working with a diverse population with the ability to understand their needs, demonstrating compassion, and taking a trauma informed lens to all interaction.
Ability to communicate via email, mail, written document, reports, presentation, etc.
, as well while engaging Oregonians over the phone.
Explain and articulate complex laws, rules, and policies in a customer-focused manner, to a non-technical audience.
Ability to work in a team environment by cooperating within the team, make joint decisions in support of the department mission.
Please be sure to clearly describe how you meet these attributes within your application materials.
These attributes will be used to determine which candidates will be selected to move forward in the process.
Make sure to read the 'How to Apply' section for any other requirements.
Your duties at a glance:
The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
As a benefit and eligibility worker, you will:
Determine initial eligibility for Medicaid, APD financial eligibility, TANF, domestic violence services, SNAP, medical and employment related day care applicants and customers.
Interview applicants by phone, or face to face, to gather information needed to assess and determine if there is a need for services and benefits.
Assess client family strengths and needs, connecting families to other resources and programs in the community.
Update narrative report summarizing new information from client and collateral sources.
Other duties as assigned.
Working conditions:
Work occurs in offices, customers' homes, and other program sites.
Work can involve travel, including overnight.
Employee has contact with a range of people, including some exhibiting anger and frustration.
They will be exposed to a range of emotionally-charged issues and will need to respond professionally.
The work schedule for this position will be determined by business need.
Also due to business needs, this position may be relocated to other offices or to stationed sites within the district.
How to apply:
Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.
Please upload a resume or complete the work history profile.
Note:
Your resume may be uploaded in the Resume/CV field on the online application.
Current state of Oregon employees:
Apply via your employee Workday account.
If you are not a current State of Oregon employee:
view this application instructional video.
After you submit your application, you will have additional tasks to complete in Workday.
Please continue to check your Workday account throughout the duration of the recruitment process.
Additional Requirements:
Finalists for this position will be subject to a computerized criminal history and abuse check.
Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.
The Oregon Department of Human Services does not offer visa sponsorship.
Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States.
ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Helpful information:
This position is represented by the Service Employees International Union (SEIU).
This recruitment may be used to fill future vacancies.
Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.
If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Jill Larson at email protected .
Please be sure to include the job requisition number.
Recommended Skills Business Requirements Finance Medicaid People Services Receptive Requirement Prioritization Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
